Navigate TrollWall AI efficiently by understanding how each section supports your daily community management workflow.
Core Daily Sections
Social Accounts - Your Dashboard
Your central command center displaying all connected Facebook, Instagram, YouTube, and TikTok accounts. The Statistics view shows hidden comment percentages and activity levels, helping you quickly identify accounts needing attention.
Switch views based on your task:
Statistics view for performance monitoring
Cards view for visual account management
No Statistics view for faster loading with many accounts
Tip: Use MODERATION / SENTIMENT drop-down to see visual insights about activity on your social media accounts
Comments - Where Action Happens
Your primary workspace showing all comments across platforms in chronological order. Each comment displays diagnostic icons explaining why TrollWall AI made specific moderation decisions.
Key actions available:
Hide/unhide comments
Mute or block problematic users
Reply to community members
Tag comments for organization
Export filtered comments to Excel (up to 5,000 comments per export)
Tip: For better overview of a certain conversation, click on the post caption below the social account name - It will show a comment in a context of a Post, comment it replies to, and previous and next comments.
Good to know!
The following actions are available towards comments coming from a certain author:
Hide one comment (available in the bottom pane below the comment - Hide button)
Hide all comments from the same author (available in the bottom pane below the comment - three dots - Hide All button)
Mute author (available on the right next to the author's name - Mute button). This hides all of the author's existing and future comments directly on the social network, not just in TrollWall, until you unmute them. Authors can also be recommended for mute automatically with Auto-mute - see How Moderation in TrollWall AI Works.
Block author on Facebook - available in the author's profile panel – Block button). This is a separate, stronger action: it fully blocks the person on Facebook – they can no longer see your Page, comment on it, or message it. Note: due to Facebook's own restrictions, once you block someone you cannot unblock them for 24 hours (and vice versa), and mute/block lists cannot be transferred from one profile to another.
Using the same buttons will also revert the action (unhide comment(s) or unmute the author).
Posts - Content Overview
Unified feed of all posts from connected accounts. Essential for understanding your overall content landscape and identifying posts that may have been hidden by platform policies.
Filtering strategies:
See only paid ad posts
Platform filter for performance analysis
Date ranges for reporting periods
Visibility status to identify hidden content
Sorting: Sort posts by Comments (works on every platform) or by Reactions. Reaction counts are currently only populated for Facebook — on Instagram, TikTok, YouTube and API accounts the sort will run but the order isn't meaningful yet.
The Post visibility filter is now shown for every platform, not just Facebook.
AI post summaries by sentiment: Open a post to see an AI summary of its comment section, split into Negative, Neutral and Positive. Each summary shows the share of comments it represents, with a coloured bar matching the sentiment chart. It focuses on the most liked, most answered and most controversial comments, so you can see how people reacted and why.
Only posts analysed after this update get per-sentiment summaries. Older posts keep the single combined summary until they're re-analysed, so this fills in gradually.
Team Management
Members - Access Control
Manage who can access your subscription, its social accounts and their permission levels. Critical for maintaining security as your team grows.
Invitations - Adding Team Members
Send email invitations with pre-configured permissions. Track invitation status and resend expired invitations (72-hour expiration).
Tip: Configure permissions during invitation to avoid setup delays. Include role context in invitation emails to set clear expectations.
Advanced Features
Engagement Agents
Previously know as AI Reply Assistant or AIRA. Create automated response systems matching your brand voice. Click CREATE to start setup, or contact your account manager for complex configurations.
How to create Engagement Agent
CLICK ON GUIDED DEMO
Financial Management
Invoices: View billing history, download PDFs for accounting, track payment status. Payment Methods: Manage multiple payment options, set defaults, update expired information.
Report section
The new Report Section gives you a powerful dashboard to monitor, evaluate, and improve your community management performance all in one place. Its designed to keep you informed and in control.
What Can You See in the Report Section?
Report dashboard gives you a comprehensive overview of your key community management statistics, including for example:
Total number of Comments
Hidden comments
Hidden comments by TrollWall AI
Positive sentiment
Negative sentiment
Comments requiring action
Plus: Each metric is easy to understand and visually supported with clear pie, sparkline, and bar charts for a quick snapshot of your moderation landscape.
The Report Section isn’t just informative, it´s customizable.
You can:
View metrics for individual profiles or multiple ones all at once
Filter by social media platform
Adjust time frames to analyze specific campaigns or events
Export visualizations as images or download raw data for internal reports
With these features, your team can save hours of manual reporting, eliminate inconsistencies, and provide more reliable feedback for reporting sessions.
Quick Navigation Tips
Multiple Subscriptions
Click your email address (bottom-left) to switch between subscriptions. Each subscription maintains separate data and team access.
Getting Help
About section: Access onboarding assistant anytime
Chatbox (bottom-right): Real-time support for immediate issues