Navigate TrollWall AI efficiently by understanding how each section supports your daily community management workflow.
Core Daily Sections
Social Accounts - Your Dashboard
Your central command center displaying all connected Facebook, Instagram, YouTube, and TikTok accounts. The Statistics view shows hidden comment percentages and activity levels, helping you quickly identify accounts needing attention.
Switch views based on your task:
Statistics view for performance monitoring
Cards view for visual account management
No Statistics view for faster loading with many accounts
Tip: Use MODERATION / SENTIMENT / ACTION drop-down to see visual insights about activity on your social media accounts
Comments - Where Action Happens
Your primary workspace showing all comments across platforms in chronological order. Each comment displays diagnostic icons explaining why TrollWall AI made specific moderation decisions.
Key actions available:
Hide/unhide comments
Block problematic users
Reply to community members
Tag comments for organization
Tip: For better overview of a certain conversation, use the "Show in Thread" button. It will show a comment in a context of a Post, comment it replies to, and previous and next comments.
Posts - Content Overview
Unified feed of all posts from connected accounts. Essential for understanding your overall content landscape and identifying posts that may have been hidden by platform policies.
Filtering strategies:
See only paid ad posts
Platform filter for performance analysis
Date ranges for reporting periods
Visibility status to identify hidden content
Team Management
Members - Access Control
Manage who can access your subscription, its social accounts and their permission levels. Critical for maintaining security as your team grows.
Invitations - Adding Team Members
Send email invitations with pre-configured permissions. Track invitation status and resend expired invitations (72-hour expiration).
Tip: Configure permissions during invitation to avoid setup delays. Include role context in invitation emails to set clear expectations.
Advanced Features
AI Reply Assistants
Create automated response systems matching your brand voice. Click CREATE to start setup, or contact your account manager for complex configurations.
How to create AI Reply Assistant
CLICK ON GUIDED DEMO
Financial Management
Invoices: View billing history, download PDFs for accounting, track payment status. Payment Methods: Manage multiple payment options, set defaults, update expired information.
Report section
The new Report Section gives you a powerful dashboard to monitor, evaluate, and improve your community management performance all in one place. Its designed to keep you informed and in control.
What Can You See in the Report Section?
Report dashboard gives you a comprehensive overview of your key community management statistics, including for example:
💬 Total number of Comments
🙈 Hidden Comments
🛡️ Hidden Comments by TrollWall AI
😀 Positive Sentiment
😠 Negative Sentiment
📋 Comments Requiring Action
💡 Plus: Each metric is easy to understand and visually supported with clear pie, sparkline, and bar charts for a quick snapshot of your moderation landscape.
The Report Section isn’t just informative, it´s customizable.
You can:
View metrics for individual profiles or multiple ones all at once
Filter by social media platform
Adjust time frames to analyze specific campaigns or events
Export visualizations as images or download raw data for internal reports
With these features, your team can save hours of manual reporting, eliminate inconsistencies, and provide more reliable feedback for reporting sessions.
Quick Navigation Tips
Multiple Subscriptions
Click your email address (bottom-left) to switch between subscriptions. Each subscription maintains separate data and team access.
Getting Help
About section: Access onboarding assistant anytime
Chatbox (bottom-right): Real-time support for immediate issues