Starting with AI moderation can feel uncertain. This guide explains what happens during your first week and how to interpret your results with confidence.
What Happens Immediately After Connection
Once your accounts are connected, TrollWall AI begins monitoring new comments in real-time. The system does not retroactively moderate existing comments from before your setup.
Timeline for different platforms:
Facebook & Instagram: Comments moderated within seconds
TikTok: Comments checked every 15 minutes
YouTube: Comments reviewed every hour
Important: TrollWall hides inappropriate comments rather than deleting them. This means you maintain complete control and can always reverse any moderation decision.
Understanding Your First Moderation Results
During your first few days, you'll see comments appear in the Comments section of TrollWall AI. Each hidden comment includes a diagnostic icon that shows exactly why it was hidden.
Understanding moderation icons:
When a comment is hidden, you'll see specific icons that explain the reason. These visual indicators help you quickly understand what triggered the moderation action without needing to read detailed logs.
Robot icon: Comment was detected as toxic or spam by TrollWall AI's machine learning models
AZ icon: Comment contains a blocked keyword defined by TrollWall AI's global dictionary
Hashtag icon: Comment contains a blocked keyword from your account's or subscription's custom keyword list
Chain icon: Comment contains an HTTP link and your account settings are configured to hide such comments
Image icon: Comment contains an image and your account settings are configured to hide image comments or comments containing image without any accompanying text
Social media platform icon: Comment was hidden by the social media platform itself (Facebook, Instagram, etc.), not by TrollWall AI
This icon system allows you to immediately understand whether a comment was hidden by AI detection, your custom rules, platform policies, or content type restrictions you've configured.
Person icon: Comment was moderated manually in TrollWall interface.
Block icon: Comment was moderated because it came from a user that is blocked by the social account in TrollWall.
Addressing Common First-Week Concerns
"Will AI moderation hurt my reach and engagement?"
TrollWall AI actually protects your engagement by removing toxic content that drives away genuine followers. Research shows that 35% fewer people click on ads placed near hate speech or spam.
What you'll likely notice:
Comments sections become more welcoming for genuine discussion
Reduced time spent manually cleaning up toxic content
Higher quality interactions from your real community members
Tip: Monitor your engagement metrics during the first month. Most brands see improved comment quality without decreased overall engagement.
"Is this censorship?"
TrollWall AI focuses on objectively harmful content like hate speech, threats, and obvious spam rather than opinions or criticism. The system is designed to protect your community while preserving legitimate discussion.
Key differences from censorship:
Comments are hidden, not deleted, so you can review every decision
You can instantly make any hidden comment visible again
The focus is on protecting people from harassment, not silencing viewpoints
You maintain complete editorial control over your community standards
"Can AI really replace human moderation?"
TrollWall AI achieves human-level accuracy for detecting clear violations like hate speech and spam. However, the most effective approach combines AI efficiency with human judgment for nuanced situations.
Where AI excels:
Detecting obvious hate speech, threats, and spam
Working across multiple languages and cultural contexts
Operating 24/7 without fatigue or bias
Processing high volumes of comments instantly
Where human oversight remains valuable:
Understanding subtle context or sarcasm
Making brand-specific judgment calls
Handling complex community situations
Adjusting moderation policies based on community feedback
Making Adjustments During Your First Week
Reviewing Hidden Comments
Navigate to the Comments section and filter for hidden comments to review TrollWall's decisions. If you find comments that shouldn't have been hidden, click the "Unhide" button to make them visible again.
Understanding False Positives
If TrollWall occasionally hides legitimate comments, this is normal during the learning period. The system improves as it processes more of your community's specific language patterns and context.
When to contact support:
If more than 10% of hidden comments seem legitimate
If obvious spam or hate speech is not being caught
If you notice consistent issues with specific languages or topics
Remember: Every hidden comment can be reviewed and reversed. There's no permanent damage from overly cautious moderation during the initial period.
Setting Up for Long-Term Success
Week 1 Checklist
Day 1-2: Verify all platforms are connected and comments are flowing into TrollWall AI
Day 3-4: Review your first batch of moderated comments to understand the AI's decision-making
Day 5-7: Make any necessary adjustments by showing falsely hidden comments and noting patterns
End of Week 1: Contact your account manager if you have questions about moderation patterns or want to discuss custom rules
Preparing Your Team
If multiple team members manage your social media, introduce them to TrollWall gradually. The system prevents duplicate responses, so team members can work simultaneously without accidentally replying to the same comment twice.
Team coordination tips:
Show team members how to review moderation decisions
Establish guidelines for when to reverse AI decisions
Assign specific team members to monitor different platforms if needed
What Success Looks Like
By the end of your first week, you should notice cleaner comment sections with less time spent on manual moderation. Your community discussions should feel more welcoming, and your team should have more time to focus on meaningful engagement rather than cleaning up toxic content.
Positive indicators:
Reduced presence of obvious spam and hate speech
More constructive discussions in your comment sections
Time savings for your social media team
Maintained or improved overall engagement quality
Need help? Your TrollWall account manager is available to review your first week's results and help optimize the system for your specific community needs.
Next Steps: Explore advanced features like AI Reply Assistant and custom keyword lists to further enhance your community management efficiency.