TrollWall AI's permission system helps you organize team access efficiently while maintaining security and workflow control across your social media accounts.

TrollWall AI organizes access through two distinct permission layers that work together to give you precise control over who can do what within your organization.

Subscription-level permissions control access to your entire TrollWall AI account, which may contain multiple social media accounts from different platforms. These permissions determine whether someone can see your subscription at all and what administrative capabilities they have across the entire account.

Social account permissions provide granular control over what team members can do with specific Facebook pages, Instagram accounts, YouTube channels, or TikTok profiles within your subscription. This means you can give someone access to manage your Instagram account while restricting their access to your Facebook page, or allow them to moderate comments but not change account settings.

This two-tier approach lets you match TrollWall AI access with your team's actual job responsibilities and organizational hierarchy.

Admin permissions provide complete control over your TrollWall AI subscription. Subscription administrators can add or remove social media accounts, modify all settings across the platform, create and assign AI Reply Assistants, manage payment methods and billing information, invite new team members, and adjust permissions for existing users. Importantly, subscription admins can see all social accounts within the subscription regardless of individual account permission restrictions.

Member permissions create standard user access where individuals can only see and work with social accounts they've been specifically granted access to. Their specific capabilities depend entirely on the individual social account permissions you assign to them. Members cannot modify subscription-wide settings, manage billing, or invite new users.

None permissions completely remove the user from the subscription. When you save changes with this setting selected, the user will lose all access to your TrollWall AI account immediately.

Admin role grants complete control over the specific social media account, including the ability to tag comments for organization, hide or unhide comments based on moderation needs, like comments to boost engagement, generate and submit replies using AI assistance, delete inappropriate comments entirely, and modify account settings that control moderation behavior and AI assistant assignments.

Community Manager role enables comprehensive moderation and engagement capabilities including tagging, hiding, liking, and replying to comments, as well as deleting content when necessary. However, community managers cannot modify account settings, which prevents accidental configuration changes that could affect how moderation works or disrupt established workflows.

Moderator role focuses specifically on content moderation with the ability to tag comments for organizational purposes and hide or unhide comments based on appropriateness. This role works well for team members whose primary responsibility involves keeping comment sections clean and maintaining community standards.

Viewer role provides visibility into social account activity with the ability to tag comments for organizational tracking, but viewers cannot take any moderation actions. This permission level suits stakeholders who need awareness of community activity without direct management responsibilities.

Custom role allows you to create specific combinations of permissions through the Advanced Permissions interface. This flexibility helps you design role definitions that match your organization's unique workflow requirements and responsibility divisions.

None role means the user cannot see this particular social account, even if they have broader subscription access. This setting helps you restrict access to sensitive accounts or platforms that only certain team members should manage.

If you belong to multiple TrollWall AI subscriptions, you can switch between them easily through the interface. Click on your email address in the bottom-left corner of the screen to open a panel on the right side where you can select your desired subscription from a dropdown menu. This feature helps agencies or consultants who manage multiple client accounts maintain clear separation between different organizations while using a single user account.

Subscription administrators can add new team members through the Invitations section of TrollWall AI. Navigate to the "Invitations" menu item and click "Invite" to begin the process. You'll need to provide the email address where the invitation should be sent and configure the permission levels the new member should receive upon joining your subscription.

The invitation process accommodates both existing TrollWall AI users and new users who haven't created accounts yet. When someone receives an invitation, they'll be prompted to create a TrollWall AI user account if they don't already have one. The email address they use to create their account can be different from the email address where you sent the invitation, which provides flexibility for team members who prefer to use different email addresses for different business tools.

Once the recipient accepts the invitation, they immediately become a member of your subscription with the permissions you specified during the invitation process. The system displays the exact subscription name and permission levels in the invitation email so recipients understand what access they're being granted.

All invitations expire after 72 hours to maintain security. If someone doesn't accept an invitation within this timeframe, you can resend it through the same Invitations interface. The system tracks invitation status so you can see which invitations are pending, accepted, or expired.

When configuring permissions for your team, consider how your social media management workflow actually operates. Team members who need to respond to customer service inquiries typically require Community Manager permissions so they can reply to comments and hide inappropriate content, but they might not need account settings access that could accidentally change moderation rules.

Social media managers who oversee strategy and performance usually benefit from Admin permissions on specific accounts they manage, while having Member-level subscription access that lets them see performance across relevant accounts without administrative control over billing or subscription-wide settings.

For organizations managing multiple brands or client accounts, the Custom permission option lets you create specialized roles that might combine viewing access for some accounts with full management access for others, matching the specific responsibilities of different team members.

Regular review of team permissions helps ensure your TrollWall AI access aligns with current job responsibilities and organizational changes. When team members change roles, leave the organization, or take on new responsibilities, updating their TrollWall AI permissions maintains security and workflow efficiency.

The Members section provides a clear overview of all team members, their subscription-level permissions, and their access to individual social accounts. This centralized view makes it easy to audit who has access to what and identify any permission adjustments that might improve your team's productivity.