Find Reporting in your main menu to access analytics that actually matter for your community management strategy.
Quick Filtering
Three dropdowns control everything you see:
Platform Type: Facebook, Instagram, TikTok, YouTube, Messenger, API connections
Social Accounts: All accounts in your subscription
Time Period: This week, last month, last 7 days, etc.
Change these filters to focus on exactly what you need to analyze.
Key Metrics at a Glance
Six critical numbers show your community health instantly. Each includes a trend line showing how things are changing over time.
Total Comments: Your engagement volume - the bigger, the better
Hidden Comments: All hidden content (by anyone) - shows overall community quality
Hidden by TrollWall AI: Specifically what TrollWall caught - proves moderation value
Positive Sentiment: Happy customers and fans - track satisfaction trends
Negative Sentiment: Problems brewing - catch issues early
Require Response: Comments needing your attention - never miss important interactions
Pro Tip: Watch the percentages, not just raw numbers. 5% negative sentiment is great; 25% means you need to investigate.
Visual Analytics: Two Charts, Double the Insight
Each analysis section shows the same data two ways:
Left (Pie Chart): Overall breakdown of your data
Right (Time Chart): How trends developed over your selected period
Five key analyses available:
Social Account Types: Which platforms drive your engagement? Shift resources to where your community is most active.
Social Accounts: Individual account performance. Spot your star performers and accounts needing attention.
Visibility: Visible vs. hidden comments. Track your community's content quality over time.
Sentiment: Positive, negative, neutral split. Perfect for measuring campaign success or spotting reputation issues.
Recommended Actions: See what TrollWall thinks needs responses. Plan your team's workload accordingly.
Smart Ways to Use Your Data
Campaign Tracking
Set your time filter to cover campaign periods. Did sentiment improve? Did engagement spike? Use this data to prove ROI and plan future campaigns.
Resource Planning
High "Require Response" numbers mean your team needs more capacity. Use historical trends to predict busy periods.
Platform Strategy
If Instagram drives 70% of your comments but only gets 30% of your content, that's actionable intelligence.
Early Warning System
Sudden spikes in negative sentiment or hidden comments often signal bigger issues. Catch problems before they explode.
Getting the Most Value
Compare time periods: This month vs. last month reveals what's working
Filter by platform: Each social network behaves differently
Watch the trends: The direction matters more than the snapshot
Act on insights: Data without action is just interesting numbers
Bottom Line: Use reporting weekly to spot trends, monthly to measure success, and immediately when something looks unusual. Your community data should drive decisions, not just satisfy curiosity.
Need Help?
If your data looks unexpected or you want strategic guidance on interpreting trends, contact your account manager. They can help you turn insights into actionable community management improvements.