What is AI Reply Assistant?
AI Reply Assistant (AIRA) is TrollWall's intelligent comment response system that helps you manage social media interactions efficiently. It generates personalized, accurate replies based on your custom knowledge base, making community management faster and more consistent.
Key Features
Smart Response Generation: Uses advanced AI to create contextually appropriate replies based on your uploaded content and custom knowledge base.
Customizable AI Assistants: Define personality, tone of voice, and communication style to match your brand voice.
Knowledge Base Integration: Upload documents and add Q&A information to teach AIRA about your products, services, and company policies.
Multi-Language Support: Responds in the same language as the original comment, with support for all major languages.
Seamless Workflow: Generate, review, edit, and post replies directly from the TrollWall interface.
File Upload & Knowledge Base
What files can I upload to AIRA's knowledge base?
Supported formats: PDF, TXT, PPTX (PowerPoint), and DOCX (Word documents)
File size limit: 10 MB maximum per file
Content type: Text-based content only
What happens if I upload an unsupported file format?
You'll receive a clear error message indicating the file format is not supported or couldn't be processed successfully.
Can AIRA read text from scanned PDFs or images?
No, AIRA can only extract textual content from documents. If your PDF contains images with text (scanned documents), AIRA won't be able to use that information. Only editable text content is processed.
Can I add my website content to AIRA?
Yes! You can add your website URL in the Website section of AI Reply Assistant settings. AIRA will reference your website when appropriate, directing users to find more information there.
Language & Communication
How does AIRA handle different languages?
AIRA automatically responds in the same language as the original comment. If the comment language is unclear (very short comments), it defaults to your page's primary language. AIRA performs best when responding in the same language as your knowledge base content.
Does AIRA support the same languages as TrollWall's moderation?
AIRA supports all languages available through advanced AI language models, providing broader language coverage than the moderation system.
Can AIRA tag users in replies?
Due to platform API limitations, user tagging in replies is only available on Instagram. Other platforms (Facebook, YouTube, TikTok) don't support this feature through their APIs.
Usage & Workflow
Can multiple team members accidentally reply to the same comment?
No, TrollWall prevents duplicate responses. If someone has already replied to a comment through TrollWall, other team members will see a notification indicating the comment has been answered.
Can I post AIRA's response directly without editing?
Yes, if you're satisfied with the generated response, you can post it directly. However, you always have the option to review and edit before posting.
How should I handle contradictory information in my knowledge base?
Like any assistant, AIRA can get confused with conflicting information. Keep your knowledge base updated and consistent. Remove outdated information and ensure Q&A entries don't contradict each other.
Data Security & Privacy
How does TrollWall handle my uploaded documents?
Your uploaded documents are:
Not used for AI model training
Stored securely in our encrypted cloud database
Used selectively - only relevant portions are included in response generation
Kept private to your organization
This ensures your sensitive business information remains confidential while enabling AIRA to provide accurate responses.
Technical Integration
Does AIRA work through TrollWall's API?
Currently, AI Reply Assistant features are not available through our API. This functionality could be implemented but is not a current development priority. AIRA is available exclusively through the TrollWall web interface.
Best Practices
Optimizing Your Knowledge Base
Upload comprehensive content about your products, services, and policies
Use clear, structured Q&A entries for common customer questions
Keep information current - regularly update outdated content
Avoid contradictory information in different documents
Include your website URL for additional reference
Response Quality Tips
Review generated responses before posting for accuracy
Customize your AI assistant's personality to match your brand voice
Provide feedback through editing to improve future responses
Upload content in your primary communication language for best results
Getting Help
If you need assistance with AI Reply Assistant setup or have questions not covered here, contact our support team. We can help you optimize your knowledge base and customize AIRA for your specific needs.
For technical issues or advanced configuration, please provide:
Screenshots of any error messages
Details about your uploaded content
Examples of responses that need improvement